All payments to Trustify Hosting (Procert Business Consultant (OPC) Pvt. Ltd.) are non-refundable, except for the 30 day Money Back Guarantee. This includes setup and monthly fees, regardless of usage. Billing disputes must be reported within 30 days of the occurrence. Credit card disputes, or chargebacks, are at Trustify Hosting discretion and governed by our SLA, AUP, and TOS. Valid disputes may lead to service interruption and re-connection fees.
We trust in Trustify Hosting performance and support. For your assurance, we offer a 30 day Money Back Guarantee on all web hosting plans. We take pride in our service and may ask for feedback if you decide to leave, but you will receive a refund of hosting fees (for the remaining term) within 72 hours of the request.
The refund does not cover domain registration fees. The domain remains your property and can be used with any hosting company by updating the name servers in the client area.
30 Day Money Back Guarantee Seeking Assurance with Trustify Hosting?
We are so confident in our services that we provide a 30-day money-back guarantee. If you are not satisfied, you will receive a full refund, no questions asked.
Refunds are processed within 72 hours of cancellation, no questions asked! This policy excludes items or services like Domain Registration, Domain Parking, SSL Certificates, dedicated servers, virtual private servers, and overage fees. Accounts terminated by Trustify Hosting for breaching our Terms of Service are not eligible for the 30-day money-back guarantee. For instance, if your account is blocked for spamming, you will not receive a refund.
To initiate a refund, just send a help ticket to the Billing Department with the title “Refund” and include the following details:
- Complete name including surname
- Domain Name
- cPanel/WHM login credentials
- Transaction Information
Reimbursement for Network or Server Outages…
If the website is inaccessible, Trustify Hosting will issue a credit for the monthly service fee based on the following calculations, measured 24/7 throughout the calendar month, with the maximum credit amounting to the monthly service fee for the affected month:
Credit for Website Downtime:
- 89.8% or below = 100%
- 29.9% to 89.9% = 50%
- 89.9% to 94.9% = 25%
To get a credit on your account, you need to request it within seven (7) business days of experiencing website downtime. Email your account number/domain name, the dates and times of the downtime, and any other details requested by Trustify Hosting. Credits are generally issued within thirty (30) days of your request. This credit is your only remedy if the website is unavailable.
No credits will be issued if the website is unavailable due to:
- Planned maintenance.
- Your actions or the performance or failure of your equipment, facilities, or applications.
- Events outside the reasonable control of Trustify Hosting, such as government actions, war, insurrection, sabotage, embargo, fire, flood, strike, transportation delays, telecommunications issues, third-party service disruptions (including DNS propagation), third-party software or hardware failures, or inability to procure necessary materials, supplies, or power.
If you’re having trouble accessing your website or any service, the issue might not be with Trustify Hosting. It could be due to technical problems with your ISP or routing issues between your ISP and Trustify Hosting, affecting communication. We are not liable for these problems. Our service uptime is measured by our monitoring agents, not individual client experiences.
